Shipping | Deoriso

Shipping Information

Order Processing

Orders are shipped Monday to Friday, excluding public holidays.
Please allow 1-2 business days for order processing.
Processing times may be longer during special releases, major holidays, and sale periods.

Pre-Orders

A pre-order occurs when we have incoming stock that has not yet reached our fulfilment centre. You can still order these products and we will ship your order as soon as stock arrives. This is usually on, or close to the specified date on the product page.

Shipping Rates and Times

Plus no import duties, customs fees, or taxes for deliveries within Germany and the EU.

Germany	1-3 Business Days	€5
Rest of Europe	3-8 Business Days	€10 - €20

Germany Tracking Number will be sent with shipping confirmation e-mail.

European Union Orders

Duties and Taxes: All duties and taxes are covered for EU orders.
Additional Customs Information: Some EU countries may require additional customs information to be provided to our carriers to complete delivery.

Other International Shipping

For orders outside the EU:

Duties and Taxes: These may apply and are the responsibility of the recipient.
Additional Customs Information: Some countries may require you to provide extra details to our carriers for successful delivery.

*If you believe you have been incorrectly charged for duties or taxes, please contact us for assistance.

Order Marked as Delivered but Not Received

If your order status indicates “Delivered” but you have not received it, we recommend contacting the delivery service provider responsible for handling your package. They may be able to provide additional details or assistance in locating your shipment.

Shipping Address Responsibility

At Deoriso, we take every measure to ensure accurate and timely delivery. However, we cannot be held liable for address discrepancies, including:

Lost, stolen, or misplaced packages
Incorrectly delivered shipments due to address errors

It is the customer’s responsibility to provide the correct shipping address at the time of purchase. Once an order is placed, we are unable to make changes to the address information provided.

*If you experience any issues related to delivery or address accuracy, we recommend reaching out to the delivery service provider directly for further assistance.

Shipping Costs

Shipping costs are final and non-refundable. Once your order has been shipped, we cannot issue a refund for the shipping charges.

Delivery Failed

If your order is returned to our facility due to address discrepancies, you will receive a full refund on the product cost.

*Please note that shipping fees are non-refundable. We encourage customers to carefully review their shipping address during checkout to ensure successful delivery.