Order & Delivery
Not currently. At the moment, we only ship within Germany.
FREE STANDARD SHIPPING FROM €65
Plus no import duties, customs fees, or taxes for deliveries within Germany.
GERMANY
-DHL Standard (3-4 business days) – FREE
-DHL Paket (2-3 business days) – €5
-DHL Express (1-2 business days) – €10
Yes. We use DHL's GoGreen service.
You have 14-days to return your items for a refund. Please ensure that all products are unused, unaltered, and returned in their original packaging with tags intact. (Items must meet make a return criteria)
Simple, Fast & Secure — PayPal, Klarna, Credit Card, Apple Pay, Google Pay, Bank transfer, and many more.
Please send us an email to support@deoriso.com and we will look into the matter.
Returns & Refunds
You can start your return by visiting our Make a Return.
There you’ll find all the steps and information you need.
Why haven’t I received my refund?
If you’ve returned your item but haven’t seen your refund yet, don’t worry — it might just be on its way.
Depending on the return courier and processing times, refunds can take 7 to 14 days from the moment we receive your return. If it takes longer, feel free to reach out — we’re here to help.
At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow these steps:
- Place a New Order: Order the desired item as a new purchase through our website.
- Return the Original Item: Initiate a return for the item you wish to exchange by following the steps on our MAKE A RETURN page.
*Please ensure that the original item meets all return criteria and is returned within the specified return period.
We're sorry if you've received a faulty item!
Please send us a message and we'll look into this for you.
General Information
How do I contact Deoriso Support?
We’re here to make your experience smooth and worry-free.
The best way to reach us is by email. Just send your message to support@deoriso.com and we’ll get back to you within 24 hours.
Please reach out only once per request — this helps us respond faster and keep things clear for everyone.
We’re happy to help!
FREE SHIPPING FROM €65
We rely on climate-neutral GoGreen shipping from DHL. Shipping within Germany.
SECURE PAYMENT
Simple, Fast & Secure — PayPal, Klarna, Credit Card, Apple Pay, Google Pay, Bank transfer, and many more.
30 DAYS TEST
The statutory return period is 14 days. We're confident in our towels, so we give you 30 days to report any issues.